Pacchetti vacanze in Regione di Jambol

There is only one airconditioning in the entire apartment, which is placed in the living room. Therefore, we asked to setup the second sofabed as the bedroom was very warm. We came back in the evening to find out that the second bed was not setup. We approached a staff member and inquired about the extra sofabed. She started interrogating us as to why we need the extra linen. Her demeanor was very accusatory and rude. She also stated that she doesn't have the keys to the cabinet and asked again why do we have this request. In addition, she tried to make us feel bad that we did not show up for dinner and that they had to wait for us, although we never confirmed that we will dine at the restaurant. Only when she realised that we booked two one bedroom apartments (we were assigned to one bedroom apartment and one studio) she found a staff member that had access to the linen locker. She once again asked why we did not show up for dinner. This is an unacceptable way to treat guests and make them feel uncomfortable for having a simple request. The experience was terrible and we made the decision to leave the hotel first thing in the morning. I will recommend looking elsewhere for your stay. In addition, we almost broke out rental car as the parking arrangement is very poor.

Absolutely no complaints about staff, facilities or location for an all-inclusive. Possibly overpriced compared with similar options.

Very good

It has everything you need and more. Clean spacious rooms, lobby, restaurant and poolside areas. Indoor pool, gym, steam room and sauna are a bonus. Great service from all staff and especially from the animation team. Food was varied enough with some special themed nights. The drinks selection is good enough with plenty of self-serve options. The self-serve ice cream machine was great as well. Good-sized pools with separate areas for children. A 20-minute walk to Nesebar.

The hotel is modern, stylish, and offers everything needed for a relaxing vacation. The dining experience is excellent, with a wide variety of options to satisfy all tastes, and food and drinks are available throughout the day at multiple locations. Cleanliness is outstanding—staff are constantly maintaining public areas, which always look immaculate. The staff are also very helpful and friendly, making the stay even more enjoyable. We visited in September when the atmosphere was calm and uncrowded, making it easy to find poolside chairs and umbrellas. Evenings include an entertainment program, with schedules available at reception. Rooms are spacious, quiet, and comfortable, featuring balconies with chairs and a table—perfect for morning coffee with a sea view. The beach is just across the pedestrian walkway; while the hotel does not provide umbrellas or loungers, rentals are available nearby. The area is walkable and safe, ideal for evening strolls to the shopping district, though souvenir quality is limited. A small train runs between hotels, adding a charming touch. We stayed all-inclusive and enjoyed every meal. There are a lot of restaurants for dining outside the hotel. Overall, this hotel combines comfort, excellent service, and convenience. We would highly recommend it for travelers seeking a relaxing, well-maintained, and enjoyable stay.